Privacy Policy

Last updated: May 2026

1. Introduction

nubook ("we", "us", or "our") is committed to protecting the privacy of salon owners and their clients. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI booking assistant service.

By using nubook, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

• Salon information: Business name, address, hours of operation, services offered, and pricing.
• Contact information: Email address, phone number, and name of the salon owner or operator.
• Client booking data: Names, phone numbers, and appointment details of your clients, collected through booking conversations.
• Conversation data: Text messages between your clients and the nubook AI assistant.
• Usage data: How you interact with the nubook dashboard and services.

3. How We Use Your Information

We use the information we collect to:

• Operate and improve the nubook AI booking assistant
• Process and confirm client appointments
• Send booking reminders and notifications
• Generate your daily booking summaries
• Provide customer support
• Improve our AI models and service quality
• Comply with legal obligations

4. Your Clients' Data Belongs to You

We want to be absolutely clear: your client data is yours. nubook does not sell, rent, or share your client information with third parties for marketing purposes. We do not use your client data to build competing products or contact your clients directly.

If you choose to stop using nubook, you can request a full export of all your client and booking data at any time. We will provide it within 5 business days.

5. Data Security

We take the security of your data seriously. We implement industry-standard security measures including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Strict access controls and employee data handling policies
• Secure cloud infrastructure with reputable providers

6. Data Retention

We retain your data for as long as your account is active. If you cancel your account, we will delete your data within 30 days, except where we are required to retain it by law.

7. Cookies and Tracking

Our website uses essential cookies to function properly. We may also use analytics cookies to understand how visitors use our site. You can opt out of analytics cookies at any time through your browser settings.

8. Third-Party Services

nubook may use third-party services to help operate our business, including cloud infrastructure, analytics, and communication tools. These third parties are contractually bound to protect your data and may not use it for any other purpose.

9. Children's Privacy

nubook is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through the nubook dashboard. Your continued use of nubook after such changes constitutes your acceptance of the updated policy.

11. Your Rights

Depending on your location, you may have rights including the right to access, correct, or delete your personal data. To exercise any of these rights, please contact us.